Terms of Service

Terms of Service

Briggzy is a family care-coordination service operated by Keystone Software LLC, an Alabama limited liability company. These terms cover the Briggzy app and briggzy.com. Questions go to support@briggzy.com.

1. Accepting these terms

By creating an account you agree to these Terms of Service. If you do not agree, do not create an account or use the service.

2. Who may use Briggzy

You must be 18 or older and able to enter a contract. Briggzy is for adults coordinating care; it is not for children to use on their own accounts.

The person being cared for is often a child or another dependent who has no account. By entering information about that person you confirm you are their parent, guardian, or an authorized caregiver, or that you otherwise have the authority or consent needed to enter and share it. You are responsible for meeting any consent or guardianship requirement that applies to you.

3. What Briggzy is, and what it is not

Briggzy is a private tool for coordinating care among the family members and helpers you choose to invite. It records what you tell it.

Briggzy is **not** a medical provider, a healthcare service, a medical device, or a pharmacy, and it does not give medical advice. It is **not an emergency service**. In an emergency, call 911 or your local emergency number. Do not use Briggzy to request urgent help.

We do not review, verify, or correct what you enter. Medication names, doses, schedules, allergies, appointment times, and everything else in your circle are yours: their accuracy, completeness, and legality are your responsibility, not ours. Always confirm medical decisions with the prescriber or clinician.

4. Your account

Keep your sign-in secure and do not let anyone else use it. Tell us at support@briggzy.com if you think someone has gained access to your account. You are responsible for what happens under your account.

5. Sharing, members, and guest links

People you invite into a circle can see what that circle holds. Guest links show only the level of detail you chose when you created them, and they expire on their own.

A guest link is a secret in a URL: anyone holding it can open it until it expires or you revoke it. Send it to one person, do not post it publicly, and revoke it from the circle's sharing page when it is no longer needed. Invite and share only with people authorized to see the information, and only share information you are authorized to disclose. If you receive access, use it only for the care of the person it concerns, and do not copy or forward it beyond that purpose.

You may revoke a member's access or a guest link at any time from inside the product.

6. Acceptable use

Do not:

• use Briggzy for anything unlawful, or to harass, stalk, or endanger anyone;
• enter or share information about a person you have no authority to enter it
• for;
• share credentials or guest links beyond their intended recipient;
• try to access another family's data, defeat access controls, scrape, or probe
• the service for vulnerabilities without our written permission;
• upload malware, or disrupt or overload the service;
• reverse engineer, resell, or rent the service, or use it to build a competing
• product.

If you find a security problem, tell us at support@briggzy.com rather than exploiting it.

7. Reminders, notifications, and briefings

Reminders, push notifications, briefings, and handoff summaries are convenience features. They depend on your device, your network, and services we do not control, and they may be late, duplicated, or missed entirely. Do not rely on them for anything time-critical, including giving a dose. Briggzy is a record, not a safety alarm.

8. Beta participation

Briggzy is currently in private beta, offered by invitation only. Beta software is pre-release and unfinished. It may change materially, features may be added, changed, or removed, and it may contain defects. Outages, interruptions, and **loss or corruption of data** can happen.

Do not rely on Briggzy as your only record of critical information such as a medication schedule. Keep your own backup of anything important; the export tool under Me is there for that.

We may ask you for feedback about your experience, and we may change, suspend, or end the beta, or any account's access to it, at any time.

9. Your content and our app

What you enter stays yours. You give us the permission we need to operate the service with it: to store it, encrypt it, back it up, and show it to the people and guest links you have authorized. We do not sell it, use it for advertising, or use it to train models. How we handle it is described in our Privacy Policy.

Briggzy itself, including the software, its design, and its name, belongs to Keystone Software LLC. These terms do not give you any right in it beyond using the service as intended.

10. Privacy

Your use of Briggzy is also governed by our Privacy Policy, which explains what we collect, who processes it, how long we keep it, and what deleting your account does and does not remove.

11. Ending your account, and suspension

You can delete your account at any time from inside the product under Me, or by writing to privacy@briggzy.com if you cannot sign in. What deletion removes and what stays in the family's care record is described on our account deletion page and in the Privacy Policy.

We may suspend or end an account that breaks these terms, that puts another person's information or safety at risk, or that we are required to act on by law. Where it is reasonable to do so, we will tell you first. Sections 3, 9, 12, 13, 14, and 15 survive the end of your account.

12. Disclaimer of warranties

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, timely, secure, error-free, or that any reminder will be delivered. Some states do not allow certain warranties to be excluded, so parts of this section may not apply to you.

13. Limitation of liability

To the fullest extent the law allows, Keystone Software LLC is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or any harm arising from a care decision made using the service, a missed or late reminder, or information entered by you or another member of your circle.

Our total liability for any claim relating to Briggzy will not exceed the greater of one hundred US dollars ($100) or the amount you paid us in the twelve months before the claim. Some states do not allow these limits, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

14. Resolving a dispute, and agreement to arbitrate

**Read this section. It affects how any dispute between us is decided. It requires individual arbitration instead of a court or a jury for most disputes, it waives class actions, and it gives you 30 days to opt out.**

14.1 Talk to us first. Before either of us starts a formal proceeding, write to support@briggzy.com describing the problem and what you want. We will try in good faith to resolve it within 30 days. This step is a precondition to arbitration for both of us, and the 30 days run from the date the notice is sent.

14.2 Agreement to arbitrate. If we cannot resolve it, you and Keystone Software LLC agree that any dispute arising out of or relating to Briggzy or these terms will be settled by binding individual arbitration rather than in court. This agreement is governed by the Federal Arbitration Act. Arbitration is conducted by the American Arbitration Association under its Consumer Arbitration Rules, as modified by this section.

14.3 How it works. One arbitrator decides, and may award the same individual relief a court could, including any relief the law makes available to you as an individual. At your choice, the arbitration is held by telephone or video, on written submissions alone, or in person in the county where you live. You will never have to travel to Alabama to arbitrate. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction.

14.4 Costs. For any claim you bring for $10,000 or less, we pay the AAA filing, administrative, and arbitrator fees, unless the arbitrator finds the claim frivolous. Each of us otherwise bears our own attorneys' fees, except where a law that applies to the claim provides otherwise.

14.5 Individual basis only. Arbitration is on an individual basis. **You and we each waive the right to a jury trial and the right to bring or take part in a class, collective, consolidated, or representative action.** The arbitrator may not preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or a particular request for relief, that claim or request is severed and goes to the courts named in section 15, while everything else stays in arbitration.

14.6 What this section does not cover. Either of us may bring an individual matter in small claims court if it qualifies there. Either of us may also go to court for an injunction or other equitable relief over intellectual property, unauthorized access to the service, or misuse of another person's information.

14.7 Coordinated filings. If 25 or more similar claims are brought against us by or with the coordination of the same counsel, the AAA's supplementary rules for multiple case filings apply, and the claims may be administered in batches.

14.8 Your right to opt out. **You can decline this arbitration agreement.** Send an email to support@briggzy.com within 30 days after you first accept these terms, with the subject Opt out of arbitration, giving your name and the email address on your account. That is all it takes. Opting out affects nothing else: your account, your access, and the rest of these terms are unchanged, and we will not treat you differently for it. If you opt out, section 15 governs any dispute instead. If you accept a later version of these terms, a new 30-day window opens only if that version changes this section.

14.9 Survival. This section survives the end of your account and the end of these terms.

15. Governing law and venue

These terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. Any dispute that section 14 does not send to arbitration — because you opted out, because it falls under section 14.6, or because part of section 14.5 was severed — will be brought exclusively in the state or federal courts located in Jefferson County, Alabama, and both of us consent to the jurisdiction of those courts. Nothing here overrides a non-waivable right you have under the law of the state where you live.

16. General

If any part of these terms is held unenforceable, the rest stays in force. Our not enforcing something is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours to a successor of the business. These terms, with the Privacy Policy, are the whole agreement between us about Briggzy.

17. Changes to these terms

We may update these terms. When we do, we record the version you agreed to at the time you accepted it, and we ask you to accept a new version when the substance changes.

18. Contact

Keystone Software LLC · support@briggzy.com. Privacy requests go to privacy@briggzy.com, and there is a public account deletion page you can use without signing in.